fbpx

WHAT WE DO

MANAGED IT NEWCASTLE, HUNTER VALLEY AND CENTRAL COAST

When it comes to technology, knowing where to start is half the battle. That’s why with FLEX, we take care of this for you. Based in Newcastle but servicing Australia wide, we have all the tools ready to take your business to the next level.

 

Our Managed Service Agreements, FLEX, combines everything you would expect from your Managed IT Provider for one low cost per device: Management and deployment of operating system updates, Verification of device compliancy and deployment, Automatic deployment of common software packages to devices, Reports on device hardware and software and Monitoring and remediation of common device issues.

 

FLEX’s difference? Help desk support is charged on consumption. But, what does this mean for you? Well, if you are a sole trader or small business, you can use none or very little IT support. But if you’re a medium to large enterprise, it’s discounted by volume. So everyone is a winner here, basically. In an ever-changing world, we don’t believe fixed fee IT is right for anyone. That’s why we don’t offer it. 

Things to note about FLEX….

We’re not just like any other Managed IT Provider.

There’s no onboarding fee and all new customers receive a welcome pack and social media shout out

A typical cutover from an existing provider takes less than 1 day (and we can contact them on your behalf if you wish)

All customers receive login credentials to our customer only portal for a live overview of support consumed, licenses, tickets lodged and more

We can support Microsoft 365 or Google Workspace and Mac or Windows, whichever your prefer

What FLEX won’t do..

Some of the things we aren’t about:

Ranking and prioritising customers for better support or responsiveness (no Managed Service tier systems)

Constantly justifying the latest technologies to customers without considering our customers best interests

Bundling multiple products together to hide fees in products and services that don’t exist (yes, many IT providers do this!)

Acting like strangers! On a FLEX Agreement, we’re your business partners. We will get to know you, and your team, take you to lunch, invite you to customer-only events and send you the Myrtec FLEX write up monthly so you can keep up with important updates (& office shenanigans!)

We empower our customers to save money, take ownership and gain visibility over their IT systems. Jump on board with a FLEX Agreement today. 

What comes next?

Once you’ve requested a FLEX Proposal, someone from our team will be in touch via your preferred contact method to gather a few additional details to send you an accurate proposal. Learn more about our process here.