A creative’s job is to design powerful, tailored and out-of-the-box solutions for their customers. At Myrtec, we do the same. This means we understand the way creative people operate. That’s why we offer IT support that enables smooth processes, easy growth and smart work.

We’re Partnered With The Best For The Creative Industries:

Switching IT Providers doesn’t have to be complicated. Read our Ultimate Guide to Switching IT Providers here.

How Our Managed Service Agreement Works (FLEX)

Our Managed Service Agreements, FLEX, combines everything you would expect from your Managed IT Provider. We install our Myrtec Agent on each device listed under your FLEX Agreement for one low cost per Agent installed. This gives us the ability to log into your device remotely, when you give consent, and it also includes: Management and deployment of operating system updates, Verification of device compliancy and deployment, Automatic deployment of common software packages to devices, Reports on device hardware and software and Monitoring and remediation of common device issues.


FLEX’s difference? Help desk support is charged on consumption. If you have an internal resource who can take care of some aspects of your IT, you won’t consume as much Help Desk support, and hence you will pay less. But, if you consume a lot of Help Desk hours, they are discounted by volume. So, everyone is a winner here, basically. In an ever-changing world, we don’t believe fixed fee IT is right for anyone. That’s why we don’t offer it. 

Managed I.T. Services For Creatives

A few more things to note about FLEX, and why it’s perfect for your business…

We proactively ensure that all customers meet our minimum cyber security benchmarks 

We are partnered with all of the leading technology software suppliers

We can support either Mac or Windows

We can support either Google Workspace or Microsoft 365

All new customers receive a welcome pack and social media shout out

The primary contact from your firm will receive login credentials to our Customer Only Portal for a live overview of support consumed, licenses, tickets lodged and more 

A typical cutover from an existing provider takes less than 1 day with minimal business interruption (and we can communicate with your existing provider on your behalf so you don’t have to)

There is no onboarding fee or lock in agreements 

You will have a dedicated Account Manager

All of our Help Desk staff are located in our office in Newcastle, NSW

Ready to take your agency to the next level?  Request a FLEX Managed IT Proposal today. 

Get in contact with our team