We have taken the traditional methods of delivering IT Support, crumpled them up and tossed them aside.
We understand the confusion and frustration surrounding IT systems. We respect our customers by showing them exactly what they are paying for and providing education that empowers them with confidence. No hidden surprises here.
We align your technology strategy with your business goals because you are not just our client; we are your business partner.
We focus on providing value to our clients by offering a range of services, including network protection, system upgrades, and device troubleshooting. Our technicians are skilled in managing Windows systems, accessing office networks, and ensuring the security of your IT assets.
By partnering with us, you can expect professionalism, reliability, and a proactive approach to IT support. There are no limitations to the types of support you can request; we work around you, providing remote or onsite assistance and solutions.
Regardless of where your business stands in the cloud integration and adoption process, you can depend on Myrtec’s expertise to get the best guidance and assistance for architecture and development teams and security.
We will help you manage your application, database and storage servers, mix and match services, and provide the support you need so you can focus on running your business.
As your single-source IT supplier, Myrtec can equip your business with essential IT infrastructure, including laptops, desktop computers, servers, networking equipment, multi-function devices and software. We support our clients by providing pre-sales support, purchasing and requisition, finance, delivery and installation to simplify the acquisition process.
Relationships take work, and we are committed to regularly spicing ours up. We will provide you with monthly analysis and reporting, apply early, proactive intervention to de-escalate issues and ensure access and support are available to all users.
We focus on providing value to our clients by offering a range of services, including network security and protection, system upgrades, and device troubleshooting. Our technicians are skilled in managing Windows systems, accessing office networks, and ensuring the security of your IT assets, including mobile devices.
By partnering with us, you can expect professionalism, reliability, and a proactive approach to IT support. There are no limitations to the types of support you can request; we work around you, providing remote support or onsite assistance and solutions for our local clients. We have staffed offices Newcastle, Maitland & Central Coast, but we also service clients Australia-wide.
Our support services include risk management, managed services, and troubleshooting, catering to all your business’s IT demands. Whether you need assistance with desktops, laptops, servers, or tablets, our experienced technicians are here to help.
From upgrading systems and installing new devices to maintaining security and managing requests, we handle it all efficiently and professionally. Contact our support team today to learn how we can enhance your IT operations and provide the reliable support your business deserves.
If you require any further information, please feel free to contact us
Myrtec provides a comprehensive range of IT support services, including remote and on-site technical support, network setup and management, cybersecurity solutions, data backup and recovery, and IT consulting. Whether you need help with everyday technical issues or strategic IT planning, our team is here to assist you.
We take our Service Level Agreements seriously and prioritise service cases based on the impact to the end user. If an issue is urgent (a service becomes completely unavailable), we aim to solve this within 30 minutes, or 4 hours at the latest. For other major issues, we will aim to solve these within 2 hours, or 8 hours at the latest. Any minor change requests will be dealt with within 4 hours, or the next business day at the latest.
Yes, Myrtec offers customised IT support plans tailored to meet the specific needs of your business. Our flexible support packages can include a variety of services, such as regular maintenance, proactive monitoring, and dedicated account management. We work with you to create a plan that fits your unique requirements and budget.
Data security is a top priority at Myrtec. We implement robust cybersecurity measures, including firewalls, antivirus software, encryption, and regular security audits to protect your data from threats. Our team stays updated on the latest security trends and threats to ensure your systems are always secure.
We offer a sense of partnership that goes beyond the typical IT experience. Our value starts where the scope of a traditional managed service ends.
We’re not just another faceless IT company. We are all about old school professionalism, which means rather than hiding behind our screens, we’d like to meet you face to face (or virtually if required!).
Let’s organise an initial in-person or online meeting to scope if we’d be a good fit for you.
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