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IT Support Maitland

Your partner in growth

Who we are

Maitland's Leading IT Support

We have taken the traditional methods of delivering IT Support, crumpled them up and tossed them aside.

 

We understand the confusion and frustration surrounding IT systems. We respect our customers by showing them exactly what they are paying for and providing education that empowers them with confidence. No hidden surprises here.

 

We align your technology strategy with your business goals because you are not just our client; we are your business partner.

 

REVIEWS

WHAT PEOPLE SAY

“Tasks that used to take 15 minutes plus 3 backwards and forward emails can now be completed in just 5 minutes. Things have been automated and it’s our clients reaping the benefits of our evolution.”

Malcolm Burrows

Principal at Dundas Lawyers

"It’s the peace of mind knowing that you're there in the background, keeping our systems safe and running efficiently, as well as being there for us when we need 1-on-1 tech support. Without this support we wouldn’t be able to assist our clients the way we do."

Charlotte Lane

Executive Assistant to the CEO at Bowd

"Through the entirety of working with Myrtec, the service and team have been supportive and very helpful at all given times. The program G Suite has ensured our business runs smoothly, and integration was well handled. Communication between Solar Water Wind and Myrtec technology consultants regarding questions and comments was easy and always pleasant."

Lloyd Taylor

CEO at Solar Water Wind

“[Myrtec technology consultants] are very customer focused and professional, there team are extremely easy going, and any questions that we directed to them were answered almost immediately. We have a great relationship with them and would not hesitate to advise Myrtec again to other clients.”

John Owen

CEO at Newcastle Rescue & Consultancy Pty Ltd

"Rob Dawson is able to provide us with technical nous and also clearly understands the needs of SMEs and their business drivers. Rob is a listener, who has taken the time to know our business and how best technology can play a part in it to drive our plans. His guidance is practical, relatable, reliable but also technically sound."

Michelle Zenere

General Manager at Mullane & Lindsay Solicitors

"Working with Rob and Tristan from Myrtec was a great experience. Both professional in their approach and always available to answer all queries and execution to the project was a smooth experience."

Vish Shah

Director at North Shore Nurses

WHAT WE DO

We offer a range of IT Services

It Support

We focus on providing value to our clients by offering a range of services, including network protection, system upgrades, and device troubleshooting. Our technicians are skilled in managing Windows systems, accessing office networks, and ensuring the security of your IT assets.

 

By partnering with us, you can expect professionalism, reliability, and a proactive approach to IT support. There are no limitations to the types of support you can request; we work around you, providing remote or onsite assistance and solutions.

Cloud Services

Regardless of where your business stands in the cloud integration and adoption process, you can depend on Myrtec’s expertise to get the best guidance and assistance for architecture and development teams and security.

 

We will help you manage your application, database and storage servers, mix and match services, and provide the support you need so you can focus on running your business.

IT Hardware Provider

As your single-source IT supplier, Myrtec can equip your business with essential IT infrastructure, including laptops, desktop computers, servers, networking equipment, multi-function devices and software. We support our clients by providing pre-sales support, purchasing and requisition, finance, delivery and installation to simplify the acquisition process.

Proactive Maintenance

Relationships take work, and we are committed to regularly spicing ours up. We will provide you with monthly analysis and reporting, apply early, proactive intervention to de-escalate issues and ensure access and support are available to all users.

Genuine visibility & Custom Solutions

Your IT Support Maitland Team

Our support services include risk management, managed services, and troubleshooting, catering to all your business’s IT demands. Whether you need assistance with desktops, laptops, servers, or tablets, our experienced technicians are here to help.

 

From upgrading systems and installing new devices to maintaining security and managing requests, we handle it all efficiently and professionally. Contact our support team today to learn how we can enhance your IT operations and provide the reliable support your business deserves.

it consulting advisory services
Maitland IT Support

Frequently Asked Questions

If you require any further information, please feel free to contact us

Myrtec provides a comprehensive range of IT support services for local businesses, including remote and on-site technical support, network setup and management, cybersecurity solutions to protect against evolving threats, data backup and disaster recovery to ensure business continuity, and IT consulting. Our holistic approach covers a full range of services, whether you need help with everyday technical issues or strategic IT planning. Our team, as a dedicated service provider, is here to assist you.

We take our Service Level Agreements seriously and prioritize service cases based on the impact to the end user. If an issue is urgent (a service becomes completely unavailable), we aim to solve this within 30 minutes, or 4 hours at the latest. For other major issues, we will aim to solve these within 2 hours, or 8 hours at the latest. Any minor change requests will be dealt with within 4 hours, or the next business day at the latest. Our efficient response times are crucial for supporting Hunter Valley business operations smoothly.

Yes, Myrtec offers customised IT support plans tailored to meet the specific needs of your local business. Our flexible support packages can include a variety of services, such as regular maintenance, proactive monitoring, and dedicated account management. Our holistic approach ensures we create a plan that fits your unique requirements and budget, helping you save money while ensuring business continuity. Our professional services cater to both remote support and onsite support needs.

Data security is a top priority at Myrtec. We implement robust cybersecurity measures, including firewalls, antivirus software, encryption, and regular security audits to protect your data. Our team stays updated on the latest security trends and threats to ensure your systems are always secure, supporting your business continuity. As a service provider, we offer a full range of security solutions to give you peace of mind and protect against evolving threats.