IT Support Maitland

Your IT Support Partner in Maitland

IT Support that moves with you

Maitland's Leading IT Support

At Myrtec, our Managed IT Services, offered through the Myrtec FLEX Agreement are built to help Maitland businesses streamline operations, reduce overhead, and free up mental space. That way, you can stay focused on your people, your customers, and your growth.

Whether you’re expanding storage, handing off firewall responsibilities, or accessing expert support across networking, infrastructure, or application management, our team is ready to assist.

Our services are agile, scalable, and tailored to your needs. With a certified team of System Engineers based in Australia, we manage and monitor your IT environment with security and compliance top of mind so that you can move forward with confidence.

Myrtec supports Maitland businesses from our local office, with additional locations in Newcastle and Erina.

Considering switching to the Myrtec FLEX Agreement? See how much you could save

FLEX Agreement Estimator

Am I Wasting Money?

Current IT Service Agreement Cost

Cost $

Per Month

$10,000

Additional IT Service Cost

Cost $

Per Month

$10,000

Number of Computers in Business

Units :

200

Total Summary

Current IT costs :

Flex Estimate

You’re Wasting ...

$
*Estimation only

The FLEX Agreement includes everything you'd expect from a Managed IT Services Agreement

Managed IT Services without the fixed fees

The FLEX Agreement is broken into two parts:

Part One

Proactive Monitoring

We install our proactive management agent on every device you want included in your FLEX Agreement. We will assume total responsibility for each device with our agent installed. 

Included with the Myrtec Agent, you’ll receive:

Management and deployment of operating system updates (Mac OS and Windows)
Verification of device compliance and deployment
Automatic deployment of software packages to devices
Reports on device hardware and software
Monitoring and remediation of common device issues

Part Two

Help Desk Support

When you need IT support, we will be there. 

When you contact us for assistance, we will ask for your consent to log into your device. Once you’ve accepted, we can screen share with you using the Myrtec Agent and solve any issues remotely (AKA no waiting around for IT to get to your office!).

We will only ever charge you for the amount of Help Desk support consumed. There are no exclusions to the type of IT Help Desk support that you can request.

Our support time is discounted automatically by volume, so the more support time you consume, the lower the hourly rate. If you haven’t consumed any Help Desk support in a month, then you don’t pay.

Maitland Customer Reviews

What our customers say about our IT Support Services in Maitland

Managed Services Capabilities

IT Services that we can help with

IT Support

We focus on providing value to our clients through offering technology solutions that drive your business objectives. Our technicians are skilled in managing Windows systems, accessing office networks, and ensuring the security of your IT assets. By partnering with us, you can expect professionalism, reliability, and a proactive approach to IT support.

There are no limitations to the types of support you can request; we work around you, providing remote or onsite assistance and solutions.

Cloud Services

Regardless of where your business stands in the cloud integration and adoption process, you can depend on Myrtec’s expertise to get the best guidance and assistance for architecture and development teams and security.

We will help you manage your application, database and storage servers, mix and match services, and provide the support you need so you can focus on running your business.

IT Hardware Provider

As your single-source IT supplier, Myrtec can equip your business with essential IT infrastructure, including laptops, desktop computers, servers, networking equipment, multi-function devices and software. We support our clients by providing pre-sales support, purchasing and requisition, finance, delivery and installation to simplify the acquisition process.

Proactive Maintenance

Relationships take work, and we are committed to regularly spicing ours up. We will provide you with monthly analysis and reporting, apply early, proactive intervention to de-escalate technology issues and ensure access and support are available to all users.

Genuine visibility & custom Solutions

Your Maitland IT Support Partner

Our support services include risk management, managed services, and troubleshooting, catering to all your business’s IT demands. Whether you need assistance with desktops, laptops, servers, or tablets, our experienced technicians are here to help.

From upgrading systems and installing new devices to maintaining security and managing requests, we handle it all efficiently and professionally. Contact our support team today to learn how we can enhance your IT operations and provide the reliable support your business deserves.

Maitland IT Support

Check out our FAQs!

If you require any further information, please feel free to contact us

What types of IT support services do you offer?

Myrtec provides a comprehensive range of IT support services for local businesses, including remote and on-site technical support, network setup and management, cybersecurity solutions to protect against evolving threats, data backup and disaster recovery to ensure business continuity, and IT consulting. Our holistic approach covers a full range of services, whether you need help with everyday technical issues or strategic IT planning. Our team, as a dedicated service provider, is here to assist you.

What is the response time for IT support requests?

We take our Service Level Agreements seriously and prioritize service cases based on the impact to the end user. If an issue is urgent (a service becomes completely unavailable), we aim to solve this within 30 minutes, or 4 hours at the latest. For other major issues, we will aim to solve these within 2 hours, or 8 hours at the latest. Any minor change requests will be dealt with within 4 hours, or the next business day at the latest. Our efficient response times are crucial for supporting Hunter Valley business operations smoothly.

Do you offer tailored solutions for IT support plans?

Yes, Myrtec offers customised IT support plans tailored to meet the specific needs of your local business. Our flexible support packages can include a variety of services, such as regular maintenance, proactive monitoring, and dedicated account management. Our holistic approach ensures we create a plan that fits your unique requirements and budget, helping you save money while ensuring business continuity. Our professional services cater to both remote support and onsite support needs.

How does Myrtec ensure the security of my computer systems?

Data security is a top priority at Myrtec. We implement robust cybersecurity measures, including firewalls, antivirus software, encryption, and regular security audits to protect your data. Our team stays updated on the latest security trends and threats to ensure your systems are always secure, supporting your business continuity. As a service provider, we offer a full range of security solutions to give you peace of mind and protect against evolving threats.