We’re Partnered With The Best For NFP’s:
Switching IT Providers doesn’t have to be complicated. Read our Ultimate Guide to Switching IT Providers here.
How Our Managed Service Agreement Works (FLEX)
FLEXIBLE MANAGED I.T SUPPORT FOR NOT FOR PROFITSÂ
Every NFP is different and therefore has different priorities and needs. That’s why we have a FLEXible Managed IT model that will make support accessible right when you need it without costing the earth, allowing you to use your IT budget wisely.Â
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Our IT services model was designed with you in mind. We harness technology to get better outcomes for you, and thereby the people you serve. We offer NFP pricing through Connecting Up because we believe technology should be accessible to everyone.
Our Managed Service Agreements, FLEX, combines everything you would expect from your Managed IT Provider. We install our Myrtec Agent on each device listed under your FLEX Agreement for one low cost per Agent installed. This gives us the ability to log into your device remotely when you give consent, and it also includes: Management and deployment of operating system updates, Verification of device compliancy and deployment, Automatic deployment of common software packages to devices, Reports on device hardware and software and Monitoring and remediation of common device issues.
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FLEX’s difference? Help desk support is charged on consumption. If you have an internal resource who can take care of some aspects of your IT, you won’t consume as much Help Desk support, and hence you will pay less. But, if you consume a lot of Help Desk hours, we discount them by volume. So, everyone is a winner here, basically. In an ever-changing world, we don’t believe fixed fee IT is right for anyone. That’s why we don’t offer it.Â
Time to upgrade your IT provider? Discover how helped Hunter Community Legal Centre’s IT budget go further.
Managed I.T. Services For NOT-FOR-PROFITS
A few more things to note about FLEX, and why it’s perfect for your NFP…
We proactively ensure that all customers meet our minimum cyber security benchmarksÂ
We are partnered with all of the leading technology software suppliers
We can support either Mac or Windows
We can support either Google Workspace or Microsoft 365
All new customers receive a welcome pack and social media shout out
The primary contact from your firm will receive login credentials to our Customer Only Portal for a live overview of support consumed, licenses, tickets lodged and moreÂ
A typical cutover from an existing provider takes less than 1 day with minimal business interruption (and we can communicate with your existing provider on your behalf so you don’t have to)
There is no onboarding fee or lock in agreementsÂ
You will have a dedicated Account Manager
All of our Help Desk staff are located in our office in Newcastle, NSW
Ready to take your NFP to the next level? Request a FLEX Managed IT Proposal today.Â
Get in contact with our team
