If you work in the NDIS landscape, chances are that you are a ‘people’ person. ‘People’ people occasionally need a ‘technical’ person to hold their hand and help them make strategic decisions. These decisions may enable you to scale big and fast, and ensure that you adhere to compliance guidelines. Outsourcing technical skills also means you can shift your focus to solely using your ‘people’ skills without wasting time sweating the technical stuff.  


At Myrtec, we’re committed to doing the right tehnical’ling so that you can keep doing the people’ing. Experience the best IT support for NDIS providers with Myrtec Managed IT Support. 


We’re Partnered With The Best For NDIS:

Switching IT Providers doesn’t have to be complicated. Read our Ultimate Guide to Switching IT Providers here.

How Our Managed Service Agreement Works (FLEX)

Our Managed Service Agreements, FLEX, combines everything you would expect from your Managed IT Provider. We install our Myrtec Agent on each device listed under your FLEX Agreement for one low cost per Agent installed. This gives us the ability to log into your device remotely, when you give consent, and it also includes: Management and deployment of operating system updates, Verification of device compliancy and deployment, Automatic deployment of common software packages to devices, Reports on device hardware and software and Monitoring and remediation of common device issues.


FLEX’s difference? Help desk support is charged on consumption. If you have an internal resource who can take care of some aspects of your IT, you won’t consume as much Help Desk support, and hence you will pay less. But, if you consume a lot of Help Desk hours, they are discounted by volume. So, everyone is a winner here, basically. In an ever-changing world, we don’t believe fixed fee IT is right for anyone. That’s why we don’t offer it. 

Managed I.T. Services For NDIS

A few more things to note about FLEX, and why it’s perfect for your business…

We ensure that all customers meet our minimum cyber security benchmarks 

We are partnered with all of the leading technology software suppliers

We can support either Mac or Windows

All new customers receive a welcome pack and social media shout out

The primary contact from your firm will receive login credentials to our Customer Only Portal for a live overview of support consumed, licenses, tickets lodged and more 

A typical cutover from an existing provider takes less than 1 day with minimal business interruption (and we can communicate with your existing provider on your behalf so you don’t have to)

There is no onboarding fee or lock in agreements 

You will have a dedicated Account Manager

All of our Help Desk staff are located in our office in Newcastle, NSW

Ready to take your business to the next level?  Request a FLEX Managed IT Proposal today. 

Get in contact with our team