WHAT

WE DO.

We have taken the traditional methods of delivering Managed IT, crumpled them up and tossed them aside.

THE MYRTEC FLEX

Do you feel like your fixed-term IT agreement doesn’t provide the value that you were promised? Are you looking for an alternative that doesn’t sacrifice the safety net that comes with managed IT? How about without something commitment-free?

Introducing the Myrtec Flex Agreement. We call our agreements Flex because they’re flexible.

When you get your water bill, it is broken into two parts. The connection fee and then the cost of consumption per litre.

 

You wouldn’t be happy paying the same water bill as your neighbour, so why are you paying the same fixed rate for your Managed IT as the business next door?

Like your water bill, our no lock-in Flex Agreement is broken into two parts.

part ONE – Myrtec Agent

Just like every other Managed IT provider, we will install our proactive management Agent on every device you want included in your Flex Agreement. However, unlike other providers, we will assume total responsibility for each device that has our Agent installed.
Included with our Agent, you’ll receive:
  • Management and deployment of operating system updates,
  • Verification of device compliancy and deployment,
  • Automatic deployment of common software packages to devices,
  • Reports on device hardware and software,
  • Monitoring and remediation of common device issues.

Support at your fingertips

TWO – Helpdesk Support

When you need IT support, we will be there. 

 

We can use our Agent to log into your device remotely, only when you consent of course, and screen share with you from our office to solve any issues you’re facing. 

 

We will only ever charge you for the actual amount of Help Desk support that you consume, and there are no exclusions to the type of support you request. 

 

Our support time is discounted automatically by volume, so the more support time you consume, the lower the hourly rate.

CALCULATOR

FLEX AGREEMENT
ESTIMATOR

Am I Wasting Money?

Current IT service agreement cost

Cost $

Per Month

$1

$10,000

Additional IT service cost

Cost $

Per Month

$1

$10,000

Number of computers

Units :

1

200

Total Summary

Current IT costs :

$

Flex Estimate

$

You’re Wasting ...

$
*Estimation only

CUSTOMER ONLY PORTAL

All of our customers are given access to our Customer Only Portal. It’s our responsive and intelligent monitoring system that facilitates a fast and visual way to see a live overview of your assets. Helpdesk tickets. Software licenses. Subscriptions. Domains and hosting. Amount of support consumed.

 

 

All the data you could dream of – right at your fingertips. This way, you know exactly what you’re paying for. You’ll also find exclusive guides and training resources so that you feel confident and educated; not defeated by IT.

We have no onboarding fee, and a typical customer cutover takes less than a day with no business interruptions.

 

Our Flex Agreements are designed with scalability in mind. They accommodate for start-ups and small businesses, as well as organisations with up to 200 employees.

 

We could continue to go on about the things that we do, but for now, let’s talk about some of the things we don’t:

  • Rank and prioritise our clients for better support or responsiveness.
  • Constantly try to justify the latest technologies to our customers without considering their best interests.
  • Bundle multiple products together so we can hide fees in products and services that don’t exist (yes, your current provider is probably doing this!).
  • Act like strangers! You will get to know your Account Manager, our Service Desk Engineers, and the rest of our team well, because you are not just our customer, we are your business partners.

more than just service agreements

our additional services

Cloud
We help our customers to implement cloud solutions with Microsoft and Office 365, Microsoft Azure, and Google Workspaces. This includes managing the licensing, migration, and configuration of these systems to simplify the adoption of the cloud.
Hardware
From computers, laptops and servers through to network infrastructure such as switches, routers, wireless, we have our customers sorted. We have access to a diverse range of hardware and brands to address every customer requirement.
Cybersecurity
Our customers are secured using the best of breed security solutions with antivirus and firewalls, backup and disaster recovery technology, and the implementation of security best practices covering people, processes and technology.
Education
Technology is only as good as your ability to use it. Our bespoke training programs are designed for our customers to ensure they are maximising their use of technology available to them, delivered by our in-house learning and development specialist.

“Tasks that used to take 15 minutes plus 3 backwards and forward emails can now be completed in just 5 minutes. Things have been automated and it’s our clients reaping the benefits of our evolution.”

Malcolm Burrows

Principal at Dundas Lawyers

"It’s the peace of mind knowing that you're there in the background, keeping our systems safe and running efficiently, as well as being there for us when we need 1-on-1 tech support. Without this support we wouldn’t be able to assist our clients the way we do."

Charlotte Lane

Executive Assistant to the CEO at Bowd

"Through the entirety of working with Myrtec, the service and team have been supportive and very helpful at all given times. The program G Suite has ensured our business runs smoothly, and integration was well handled. Communication between Solar Water Wind and Myrtec technology consultants regarding questions and comments was easy and always pleasant."

Lloyd Taylor

CEO at Solar Water Wind

“[Myrtec technology consultants] are very customer focused and professional, there team are extremely easy going, and any questions that we directed to them were answered almost immediately. We have a great relationship with them and would not hesitate to advise Myrtec again to other clients.”

John Owen

CEO at Newcastle Rescue & Consultancy Pty Ltd

"Rob Dawson is able to provide us with technical nous and also clearly understands the needs of SMEs and their business drivers. Rob is a listener, who has taken the time to know our business and how best technology can play a part in it to drive our plans. His guidance is practical, relatable, reliable but also technically sound."

Michelle Zenere

General Manager at Mullane & Lindsay Solicitors

"Working with Rob and Tristan from Myrtec was a great experience. Both professional in their approach and always available to answer all queries and execution to the project was a smooth experience."

Vish Shah

Director at North Shore Nurses