Managed IT Services in Newcastle, NSW 

Myrtec has taken the traditional methods of delivering Managed IT, crumpled them up, and tossed them aside – and we’re still just getting started. 


From the get-go, we apply enterprise-grade smarts to 9-5’s so that you can sleep well at night, knowing your business is compliant, secure, and ready to scale up or down as required. 


Our top priority is always going to be delivering a personalised customer experience. You know, that old-school professionalism that is so damn good that it leaves you wondering how you ever got by without it.


We’re headquartered in Newcastle, NSW, but service clients Australia wide.

Things to note about our FLEXible Managed Service Agreements….

FLEX combines everything you would expect from your Managed IT Service for one low cost per device:

 Management and deployment of operating system updates

Verification of device compliancy and deployment

Automatic deployment of common software packages to devices

Reports on device hardware and software

Monitoring and remediation of common device issues

FLEX’s difference? Help desk support is charged on consumption. And even better, it’s discounted by volume. So, the more you use, the bigger discount you’ll receive. Here are a few more things to note about FLEX:

There’s no onboarding fee and all new customers receive a welcome pack and social media shout out

A typical cutover from an existing provider takes less than 1 day (and we can contact them on your behalf if you wish)

The primary contact from your firm will receive login credentials to our Customer Only Portal for a live overview of support consumed, licenses, tickets lodged and more

We can support Microsoft 365 or Google Workspace and Mac or Windows, whichever your prefer

What FLEX won’t do..

Some of the things we aren’t about:

Ranking and prioritising customers for better support or responsiveness (no Managed Service tier systems)

Constantly justifying the latest technologies to customers without considering our customers best interests

Bundling multiple products together to hide fees in products and services that don’t exist (yes, many IT providers do this!)

Acting like strangers! On a FLEX Agreement, we’re your business partners. We will get to know you, and your team, take you to lunch, invite you to customer-only events and send you the Myrtec FLEX write up monthly so you can keep up with important updates (& office shenanigans!)

We empower our customers to save money, take ownership and gain visibility over their IT systems. Jump on board with a FLEX Agreement today. 

What comes next?

Once you’ve requested a FLEX Proposal, someone from our team will be in touch via your preferred contact method to gather a few additional details to send you an accurate proposal. Learn more about our process here.