HEAL Urgent Care CEO and Medical Director Tim Stewart reached out to Myrtec because he wanted a better IT experience. Watch the full case study below to learn how we were able to help.
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HEAL Urgent Care, led by CEO and Medical Director Tim Stewart, is on a mission to revolutionise how urgent medical care is delivered in Australia. The goal is to provide a better alternative for non-life-threatening illnesses and injuries, reducing the need for emergency department visits.
HEAL Urgent Care operates two clinics in the Hunter region, offering a significantly shorter average length of stay of 90 minutes compared to the local emergency departments’ six hours. The clinics aim is to give the community excellent quality care both efficiently and effectively.
Operating in the healthcare industry involves managing multiple IT systems simultaneously, which can be complex. HEAL Urgent Care needed a solution to ensure these systems run efficiently, optimise security and data safety, and make the most of the Google Workspace platform.
HEAL Urgent Care partnered with Myrtec to address these challenges. Myrtec’s role included:
“Myrtec’s support has been invaluable. They promised us that it would be business as usual, and after two months, we haven’t noticed any real change other than for the benefit of the business. Their services help things run smoothly and identify areas for improvement, making our operations more efficient and effective.”
Tim says the transition to Myrtec was a seamless experience for HEAL because:
Myrtec’s involvement led to several positive outcomes:
HEAL Urgent Care is confident in its model to provide emergency care in the community and is looking forward to scaling its operations nationally. Their partnership with Myrtec has been instrumental in ensuring smooth business operations and identifying areas for improvement.
“The thing I like most about Myrtec is that they don’t just answer the question and fix the problem. They help guide the team to fix the problem. Often, there’ll be a coaching session or a training session involved, which is recorded and that information can then be passed on to other team members. If that problem occurs again, we can fix it in-house and we’re not having to constantly rely on Myrtec to fix every little glitch in the system.”
COMPANY NAME
HEAL Urgent Care
YEAR
2022
INDUSTRY
Health
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