That Adds Value.


Who we are

Managed IT SUpport

We understand the confusion and frustration surrounding IT systems. We respect our customers by showing them exactly what they are paying for and providing education that empowers them with confidence.


We align your technology strategy with your business goals because you are not just our client; we are your business partner.


more than just service agreements

IT Support

We focus on providing value to our clients through offering technology solutions that drive your business objectives. By partnering with us, you can expect professionalism, reliability, and a proactive approach to IT support. There are no limitations to the types of support you can request; we work around you, providing remote or onsite assistance and solutions.

From computers, laptops and servers through to network infrastructure such as switches, routers, wireless, we have our customers sorted. We have access to a diverse range of hardware and brands to address every customer requirement.
We help our customers to implement cloud solutions with Microsoft and Office 365, Microsoft Azure, and Google Workspaces. This includes managing the licensing, migration, and configuration of these systems to simplify the adoption of the cloud.


Technology is only as good as your ability to use it. Our bespoke training programs are designed for our customers to ensure they are maximising their use of technology available to them, delivered by our in-house learning and development specialist.



01 - pre transition


We’re sure you have plenty of questions, so we’ll walk you through our process and set a date for a clean IT services transition. 

02 - transition


We deploy our Agent, provide Customer Portal access, and open our Helpdesk. Now we can proactively monitor your systems, and answer your calls for Support. 

03 - post transition

ongoing business review

We will work together to identify strategic opportunities for you to level up. Don’t forget, we are not just a service provider, but a business partner. 



Am I Wasting Money?

Current IT Service Agreement Cost

Cost $

Per Month



Additional IT Service Cost

Cost $

Per Month



Number of Computers in Business

Units :



Total Summary

Current IT costs :


Flex Estimate


You’re Wasting ...

*Estimation only



Genuine visibility
Our customers are given access to our Customer Only Portal. It facilitates a fast and visual way to see a live overview of your managed assets. Helpdesk tickets. Software licenses. Subscriptions. Domains and hosting. Amount of support consumed.

All the information you could dream of – right at your fingertips. You’ll also find exclusive guides and training resources so that you feel confident and educated; not defeated by IT.   

Focused competencies

Unlike the Jack of all Trades, Master of None that you’ve been dealing with, we know what we do well and what we don’t. We don’t offer phones, Internet, managed print or websites – but we’ll happily introduce you to industry professionals that do.

Anything else IT? Cloud solutions, hardware sales, cybersecurity, user training, backup and disaster recovery- just to name a few- we’ve got you covered.


“Myrtec are brilliant people to deal with. All of their staff have proven to be very knowledgeable problem-solvers, innovative, reliable and efficient. Such a pleasure to have a team of professionals happy to project manage an IT solution and deliver quality service on time, on budget and provide any additional post-sales support we may have requested.

If you want a seamless transition onto a new IT Solution or if you want a company to take care of your regular IT Maintenance, give them a call. You won’t be disappointed.”

Cindy O’Brien, Financial Controller at KTMG

CEO + Director

Tristan Hough

Tristan has a rich history supporting a diverse range of business technology solutions for SMEs across Australia. His well-respected reputation is for taking a hands-on approach to seeing project management and development through from end-to-end with total accountability and transparency.


It is this approach this his peers recognise as the key to the success of the Myrtec brand.



“Tasks that used to take 15 minutes plus 3 backwards and forward emails can now be completed in just 5 minutes. Things have been automated and it’s our clients reaping the benefits of our evolution.”

Malcolm Burrows

Principal at Dundas Lawyers

"It’s the peace of mind knowing that you're there in the background, keeping our systems safe and running efficiently, as well as being there for us when we need 1-on-1 tech support. Without this support we wouldn’t be able to assist our clients the way we do."

Charlotte Lane

Executive Assistant to the CEO at Bowd

"Through the entirety of working with Myrtec, the service and team have been supportive and very helpful at all given times. The program G Suite has ensured our business runs smoothly, and integration was well handled. Communication between Solar Water Wind and Myrtec technology consultants regarding questions and comments was easy and always pleasant."

Lloyd Taylor

CEO at Solar Water Wind

“[Myrtec technology consultants] are very customer focused and professional, there team are extremely easy going, and any questions that we directed to them were answered almost immediately. We have a great relationship with them and would not hesitate to advise Myrtec again to other clients.”

John Owen

CEO at Newcastle Rescue & Consultancy Pty Ltd

"Rob Dawson is able to provide us with technical nous and also clearly understands the needs of SMEs and their business drivers. Rob is a listener, who has taken the time to know our business and how best technology can play a part in it to drive our plans. His guidance is practical, relatable, reliable but also technically sound."

Michelle Zenere

General Manager at Mullane & Lindsay Solicitors

"Working with Rob and Tristan from Myrtec was a great experience. Both professional in their approach and always available to answer all queries and execution to the project was a smooth experience."

Vish Shah

Director at North Shore Nurses



Frequently Ask Questions about managed service providers in newcastle

What is a Managed IT Service Provider (MSP)?

Myrtec is a Managed IT Service Provider is that offers outsourced IT services to businesses. We are responsible for managing and maintaining your IT infrastructure, networks, software, security and and many more.

Why should my business consider using an MSP?

MSPs bring expertise, scalability, and cost-efficiency to your IT operations. They allow you to focus on your core business while ensuring your technology functions optimally, stays secure, and adapts to your evolving business needs.

How can I determine if my business needs an MSP?

If you want to improve your IT infrastructure, you have budget constraints, and you want to work with reliable IT Provider. If you want to improve IT reliability and security while reducing costs, an MSP is the best suitable solution for your business.

What are the benefits of outsourcing IT to an MSP?

Benefits include cost savings, access to a team of skilled professionals, 24/7 support, enhanced cybersecurity, scalability, proactive maintenance, and reduced downtime.

How do MSPs handle cybersecurity?

MSPs implement a range of security measures, including firewalls, antivirus software, intrusion detection systems, and employee training. We also conduct regular security audits and keep systems up-to-date to protect against evolving threats. Learn How Managed Service Provider Reduce Cybersecurity.

Can I still have control over my IT assets with an MSP?

Yes, Myrtec work closely with clients to ensure transparency and control. They provide access to monitoring tools and collaborate with you to make decisions about your IT environment.

Can I switch MSPs if I'm not satisfied with the service?

Yes, you have the flexibility to change MSPs if your current provider doesn't meet your expectations. Ensure a smooth transition by discussing the process with Myrtec. We will be happy to assist you with the transition.

Do MSPs provide data backup and recovery services?

Yes, Myrtec offer data backup and recovery solutions to protect your data from loss or disasters, ensuring business continuity.

I have another question

The Myrtec team would love to help you with your question. Please send us an email hi@myrt.ec or contact us HERE, and a member of our team will respond to you promptly.

Get in contact with our team