Healthcare IT Support

Our Managed Service Agreement is called FLEX, designed specifically for medical practices and healthcare providers.

With FLEX’s hybrid style pricing model, you only ever pay for the amount of services and support that you consume. Think about it like your water bill: you wouldn’t be happy to pay for the same amount of litres consumed as your neighbour, so why would you pay the same fixed rates for IT support as the medical practice next door? On FLEX, you’ll still receive all of the proactive monitoring and maintenance that you’d expect from your healthcare IT support agreement, but without the exclusions and hidden fees.

Our specialisation in the healthcare industry means that all of our support team are familiar with the leading medical software and medical practice management software that healthcare professionals use to operate. With more than a decade of experience, we’re the healthcare IT support provider of choice for medical practices across Australia. We understand that seamless integration with your existing systems is crucial for maintaining patient care and business continuity.

Google Workspace is home to the apps that healthcare professionals across the world know and love. Gmail, Calendar, Drive, Meet and more. Now with Gemini for Workspace to boost productivity with AI, perfect for busy healthcare practices looking to streamline operations while maintaining focus on patient care.

Our team ensures secure implementation that meets healthcare compliance requirements.

Microsoft Office 365 (O365) is a subscription-based version of Microsoft Office, hosted in Microsoft’s cloud. It comes with the standard office productivity tools that healthcare professionals will be familiar with, including Word, Excel, Outlook, OneDrive and PowerPoint, to name a few.

Most healthcare businesses that have Office 365 will be on the Business Premium edition. This provides them with Exchange Online (emails hosted by Microsoft). There are two other applications included with Business Premium: SharePoint and Teams.

Most medical practices that sign up for Office 365 will have their vendor complete their user creation, email migration, and installation of the Office software, leaving the healthcare organisation’s users to educate and fend for themselves in what is a very complicated product stack.

This creates unnecessary risk in healthcare environments, as the default configuration allows users almost unrestricted access to create content and libraries across the O365 platform, potentially compromising sensitive patient data.

We can educate O365 administrators and users in healthcare settings and configure your O365 environment based on healthcare industry best practices and compliance requirements. We can help with:

• Initial O365 Configuration Consultation for Healthcare
• Configure O365 Environment based on Healthcare Best Practice
• Restrict User Permissions to Maintain Information Structure and Control
• Training: How to Effectively Use O365 in Healthcare Settings (Including OneDrive, Teams and SharePoint)
• Training: How to Administer O365 (For Healthcare Practice and IT Managers)

Teams Calling is a feature within Microsoft Teams that can manage voice and media communication in healthcare settings. With Teams Calling, healthcare professionals can answer and receive phone calls from any device that supports Microsoft Teams. With Teams Calling, you are assigned a phone number, and you can make outbound (and receive) calls with your number, regardless of whether the other user is using Teams or not, just like using a traditional SIM.

Teams Calling is an ideal solution for medical practices because it enables your team to work from anywhere, including the office, home, or on the go between healthcare facilities. It also has multiple other benefits:

• Neither parties are required to be active on Teams to make a call
• No need to go off-platform to a personal mobile number or Zoom
• Seamless integration with your existing healthcare systems
• Secure communications that meet healthcare compliance requirements

Teams calling also adds an extra layer of professionalism to your healthcare practice with the following features:

• Music on hold
• Call forwarding
• Call transferring
• Group calls
• Simultaneous ringing

The Microsoft Surface suite of products is the ultimate range of hardware for the modern healthcare practice.

From the ultra-chic Microsoft Surface Go 2 tablet for healthcare professionals on the move, to the Microsoft Surface Studio for a no-compromise desktop solution, there is a Microsoft Surface product to accurately address even the most complex hardware requirements in your healthcare facility.

Medical practices handle sensitive patient data every day. Our cybersecurity solutions are designed to protect patient information while ensuring your practice remains compliant with healthcare regulations. We take a proactive approach to cyber threats, implementing the latest technology to prevent data breaches before they occur.

Our dedicated team understands that data loss in healthcare isn’t just about compliance – it’s about protecting patient trust and maintaining the integrity of your medical practice. We provide comprehensive data management solutions that are both cost-effective and secure, enabling you to maintain focus on what matters most: patient care.

Your IT infrastructure is the backbone of modern healthcare services. We provide reliable, scalable solutions that support your healthcare business from patient check-in to treatment delivery. Our network management approach ensures your systems are always running at peak efficiency.

We specialise in:

• Seamless integration of medical devices with your IT systems
• Disaster recovery solutions tailored for medical centres and clinics
• Support services that understand the critical nature of healthcare operations
• Technology solutions that enhance rather than disrupt patient care
• Remote support for allied health professionals working across multiple locations

Healthcare services can’t afford extended downtime. Our business continuity solutions ensure your practice can maintain operations even during system failures or cyber threats. We provide comprehensive disaster recovery planning that protects both your technology and your patients.

Our proactive monitoring means we’re watching your systems 24/7, identifying potential issues before they impact your healthcare services. This reliable support gives you peace of mind, allowing you to focus on what you do best: caring for patients.