What is Infrastructure Service Management?

Infrastructure Service Management (ISM) is the practice of managing the IT infrastructure of an organisation to ensure that it is reliable, secure, and efficient. It involves the management of hardware, software, networks, and other IT resources that support the business processes of an organisation.


IT Infrastructure Management vs. IT Operations

IT infrastructure management and IT operations are two important aspects of managing an organisation’s technology resources. While they are related, they have distinct differences.


IT infrastructure management involves the planning, design, implementation, and maintenance of an organisation’s technology infrastructure. This includes hardware, software, networks, and other components that support the organisation’s operations. IT infrastructure management focuses on ensuring that the technology infrastructure is reliable, secure, and scalable to meet the organisation’s needs.


On the other hand, IT operations involve the day-to-day management of an organisation’s technology resources. This includes tasks such as monitoring systems, troubleshooting issues, managing backups, and ensuring that systems are running smoothly. IT operations are focused on maintaining the health and performance of the technology infrastructure.


In summary, IT infrastructure management is focused on the long-term planning and management of an organisation’s technology resources, while IT operations are focused on the day-to-day management and maintenance of those resources. Both are critical to ensuring that an organisation’s technology infrastructure is reliable, secure, and able to support its operations.

What are the Categories Infrastructure Service Management?

IT infrastructure can be broadly categorised into three main areas: system management, network management, and storage management. These categories encompass various components and technologies that are essential for the effective functioning of an organisation’s IT environment.

System Management


  • Operating Systems: The software that manages computer hardware and software resources, such as Windows, Linux, or macOS.
  • Virtualization: Technology that allows multiple operating systems or applications to run on a single physical server, improving resource utilisation and flexibility.
  • Server Management: Tools and processes for provisioning, monitoring, and maintaining servers, ensuring their optimal performance and availability.
  • Middleware: Software that connects different applications and systems, enabling them to communicate and share data.

Network Management

  • Network Infrastructure: Hardware components, such as routers, switches, and firewalls, that enable communication and data transfer between devices in a network.
  • Network Monitoring: Tools and processes for monitoring network performance, identifying and resolving issues, and ensuring optimal network availability and security.
  • Network Security: Measures to protect the network from unauthorised access, data breaches, and other security threats, including firewalls, VPNs, and intrusion detection systems.

Storage Management

  • Storage Area Networks (SAN): High-speed networks that connect storage devices to servers, allowing for efficient and scalable storage management.
  • Network-Attached Storage (NAS): File-level storage devices that provide centralised data storage and file sharing for multiple clients.
  • Data Backup and Recovery: Processes and technologies for creating and maintaining backups of critical data and systems, as well as restoring them in the event of a failure or disaster.
  • Data Archiving: Long-term storage of infrequently accessed data, typically for compliance or historical purposes.

These categories represent the foundational elements of an organisation’s IT infrastructure. Effective management and integration of these components are crucial for ensuring a reliable, secure, and scalable technology environment that supports the organisation’s operations and growth.

What are the Key Components of Infrastructure Service Management?

IT infrastructure management encompasses various components that are essential for the effective planning, implementation, and maintenance of an organisation’s technology resources. These components include:

Computer Hardware Platforms


  • Servers: Powerful computers that provide resources and services to other computers on a network.
  • Client Devices: Desktop computers, laptops, tablets, and smartphones used by individuals to access and interact with the organisation’s systems and services.
  • Storage Devices: Hardware components used to store and retrieve data, such as hard disk drives (HDDs) and solid-state drives (SSDs).

Operating System Platforms


  • Windows: A popular operating system developed by Microsoft, commonly used in business environments.
  • Linux: A free and open-source operating system that is highly customizable and widely used in server environments.
  • macOS: Apple’s operating system, primarily used on their desktop and laptop computers.

Data Management and Storage


  • Databases: Software systems for storing, organising, and retrieving large amounts of structured data, such as customer information or sales records.
  • Data Centers: Facilities that house an organisation’s servers, storage devices, and networking equipment, providing a controlled environment for their operation.
  • Cloud Storage: Online storage services that allow organisations to store and access data over the internet, providing scalability and flexibility.

Networking and Telecommunication Platforms


  • Local Area Networks (LANs): Networks that connect devices within a limited geographic area, such as an office building.
  • Wide Area Networks (WANs): Networks that connect devices over a larger geographic area, often using public or private telecommunications services.
  • Internet Service Providers (ISPs): Companies that provide internet connectivity to organisations and individuals.

Software Applications


  • Enterprise Resource Planning (ERP): Integrated software systems that manage an organisation’s core business processes, such as accounting, human resources, and inventory management.
  • Customer Relationship Management (CRM): Software that helps organisations manage their interactions with customers, including sales, marketing, and customer support.
  • Productivity Tools: Software applications that help individuals and teams create, edit, and share documents, spreadsheets, and presentations, such as Microsoft Office or Google Workspace.

These components, when effectively managed, contribute to a reliable, secure, and scalable IT infrastructure that supports an organisation’s operations and growth. IT infrastructure management involves ensuring the proper integration, maintenance, and optimization of these components to meet the organisation’s needs and objectives.

Benefits of Infrastructure Service Management

ISM is essential for modern businesses because IT infrastructure is critical to their operations. Without reliable and secure IT infrastructure, organisations may experience downtime, data breaches, and other issues that can impact their productivity, reputation, and bottom line.

Effective ISM can help organisations:

  • Ensure reliability: ISM can help organisations maintain the availability and performance of their IT infrastructure, reducing downtime and improving productivity.
  • Enhance security: ISM can help organisations protect their IT infrastructure from cyber threats, ensuring the confidentiality, integrity, and availability of their data.
  • Improve efficiency: ISM can help organisations optimise their IT infrastructure, reducing costs and improving resource utilisation.
  • Support innovation: ISM can help organisations adopt new technologies and processes, enabling them to innovate and stay competitive.
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In conclusion, Infrastructure Service Management (ISM) is undeniably the linchpin of modern IT operations and the key to ensuring the seamless delivery of infrastructure services critical to an organisation’s success. Throughout this guide, we’ve delved into the fundamental principles of ISM, explored its multifaceted components, examined best practices, and even glimpsed into the exciting future of ISM in a rapidly evolving digital landscape. We’ve seen how ISM isn’t just a necessity but a strategic asset that can propel businesses to new heights.


As we wrap up this journey through the intricate world of ISM, it’s clear that the effective management of infrastructure services can optimise operational efficiency, enhance service reliability, and ultimately drive cost savings—all while aligning IT efforts with overarching business objectives. ISM is the glue that binds technology, strategy, and customer satisfaction into a harmonious whole.


Now, you may be wondering how to implement these insights into your own organisation’s IT strategy and infrastructure. This is where our partner, Myrtec, can be your guiding light. Myrtec specialises in providing top-tier IT solutions and services, including Infrastructure Service Management, to help you navigate the complex terrain of modern technology.


Remember, in the ever-evolving IT landscape, staying ahead of the curve is not a luxury but a necessity. Myrtec is your trusted partner on this journey, ready to help you transform your infrastructure services into a strategic advantage. Embrace ISM, seize the opportunities it offers, and watch your organisation thrive in the digital age.


Myrtec’s expert team can assist you in tailoring ISM solutions to your unique needs and objectives, ensuring your organisation thrives in the digital era.

Key Takeaways

If you’re ready to harness the power of Infrastructure Service Management and take your IT operations to the next level, don’t hesitate to visit Myrtec

Is Infrastructure Service Management the Secret Sauce to IT Success? https://www.myrtec.com.au/infrastructure-management-service/
Are you overspending on IT Support?

Do you feel like your fixed-term IT agreement doesn’t provide the value that you were promised?


Find out how much you could save.