If you’re a Microsoft user or you’ve attended one of our Techshops or webinars recently, then chances are you’ve heard these new Microsoft AI tools:
And if you’re confused (or even overwhelmed), please trust us, you are not alone. In this article we are going to attempt to simplify these for you:
Your personal AI assistant inside Microsoft 365. It helps you work faster. Use it to:
Literally everyone. Especially knowledge workers who spend their day in Outlook, Teams, Word and Excel. You can think of it as your personal AI assistant who works beside you, helping you complete tasks faster.
A more advanced AI experience focused on helping complete broader work activities. Instead of a single task, it aims to help achieve outcomes. It is best for people who coordinate information from multiple systems and processes.
Agents perform specific jobs. They can be trained, configured and instructed to complete repeatable business activities. You can use Agents as:
Microsoft positions agents as a way to automate multi-step business workflows and extend Copilot functionality. They are best for businesses with repeatable processes. Instead of thinking of them as one AI assistant, think of it as your digital team of employees, each of whom specialise in one particular skillset.
The platform used to build and manage agents. It’s essentially the toolkit behind the curtain. Microsoft offers both prepaid and pay-as-you-go models, with Copilot Credits acting as the consumption unit. It is best for:
Remember the team of digital employees we mention in Tier 3? Well, think of Copilot Studio as their school, the place where they train.
Just Want Better Productivity? Start with Copilot. It will help your team members get tasks done faster.
Want AI To Help Run Processes? Look at Cowork. It will help your team collaborate on bigger business outcomes.
Have Repetitive Business Tasks? Consider Agents. These will replace humans role in completing very specific business tasks.
Want To Build Custom Automation? Use Copilot Studio. It will help you build and manage complex Agents.
The biggest mistake we see organisations make is starting with technology (shiny new object syndrome). You need to start with an actual business problem and then apply technology on top.
If you are a Myrtec customer and wish to discuss which Copilot option is right for your organisation, please contact your Customer Success Manager! If you are not a Myrtec customer, please contact us here.
