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Celebrating A Decade Long IT Partnership Powering The Place Charlestown

The Place Charlestown

The Place Charlestown Community Centre is a not-for-profit social enterprise dedicated to connecting and supporting its local community. The organisation delivers a wide range of community programs designed to foster inclusion, development and social connection, while also operating a commercial venue that supports the sustainability of its services.

 

As both a community hub and a business, The Place Charlestown relies on secure IT systems to support day-to-day operations across service delivery, venue management and program innovation.

 

We sat down with Cristelle Govender, Centre Manager at The Place Charlestown, to celebrate our decade-long IT partnership. Cristelle oversees both sides of the organisation: community development and business operations.

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The Challenge: Limited Internal IT Capability

 
When Cristelle stepped into her role 10 years ago, managing IT systems was a necessary but complex responsibility. While she understood technology at a high level, the technical foundations operating behind the scenes were outside of her core expertise.
 
With limited internal capacity to manage IT effectively, their organisation needed a trusted IT partner to ensure their systems run smoothly. This was critical not only to keep the business side of the venue operating efficiently, but also to allow the team to focus on delivering meaningful community programs without being distracted by technical issues.

“For us, it was about focusing on the work that we do and knowing that the IT is taken care of in the background. Our long-term relationship with Myrtec really speaks to the importance of building that understanding over time.”

Cristelle Govender

Centre Manager, The Place Charlestown

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The Solution: Responsive, Human-Centered IT Partnership

 

The Place Charlestown engaged Myrtec as their FLEX Managed IT partner. Myrtec takes full responsibility for their IT environment and helps The Place design and execute their long-term IT strategy.

 

By entrusting Myrtec with their IT systems, The Place gained confidence that the technical foundations of the organisation were being proactively managed, allowing staff to focus on their core work within the community.

What’s Next: IT Projects 

 

This partnership extended beyond day-to-day IT support. The Place accessed Myrtec’s Technology Advisory service to facilitate The Place Based Abilities Program, an initiative designed to support neurodivergent young people by creating safe spaces for social interaction and capacity building.

 

As part of this program, young participants co-designed an accessibility auditing app, used to assess how accessible retail, commercial and community spaces are from their perspective.

 

Myrtec’s Technology Advisors worked closely with the team to develop and support the rollout of this app, translating the young people’s ideas into a functional digital tool.

“We’ve built a really good relationship with the team at Myrtec. We know their people by name, and they know us by name. Having someone you can speak to on a human level is really important to us.”

Cristelle Govender

Centre Manager, The Place Charlestown

"

The Benefit: A Long Term IT Partnership That Supports Their Mission

 

This partnership demonstrates how the right IT partner can remove operational burden while actively contributing to meaningful social outcomes.

 

  • Enabled staff to focus on community impact while being confident that IT systems were being professionally managed
  • Supported the sustainability of both community services and venue operations
  • Strengthened long-term operational stability through nearly a decade of partnership
  • Helped bring an innovative, co-designed accessibility auditing app to life
  • Ensured technology solutions aligned with real community needs 

COMPANY NAME

The Place Charlestown Community Centre

YEAR 

2010

INDUSTRY

Not For Profit

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