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Survivors R Us Partners With Myrtec For A More Supportive IT Experience

Survivors R Us

Survivors R Us, based in Cardiff, was founded eight years ago with a mission to support victims of domestic violence. Over time, the organisation has evolved to help anyone in need: whether they are unemployed, struggling financially, or simply doing it tough.
 
As a non-profit agency with no government funding, Survivors R Us relies on a dedicated team of three full-time employees and more than 100 volunteers to deliver essential services, including counselling, food and clothing support, showers, laundry, free hairdressing, and referrals to other relevant agencies.

Ready for a better IT experience like Survivors R Us? Contact our team today.

Simply fill out the details below and we will be in touch via email to organise a time to scope our your IT requirements.

The Challenge: Limited IT Flexibility

 
Survivors R Us felt unsupported by their previous IT provider. They were on a fixed-term, lock-in contract. This meant that they had no control, flexibility, or oversight over their IT systems.
 
“Our previous IT company wasn’t very helpful,” explained Scott Martin, General Manager of Survivors R Us. “We wanted a partner that was more user-friendly, not patronising, and able to communicate clearly with people who aren’t computer savvy.”

 

The Solution: A Flexible & Responsive IT Partner

 
Survivors R Us went to market for a new IT partner, and with Myrtec’s no lock‑in approach, the selection was a no-brainer because they couldn’t be trapped in the same rigid arrangement as before.
 
By offering responsive assistance and clear communication, Myrtec ensured that employees and volunteers felt comfortable reaching out for help without being talked down to.
 
“If you ring up and ask for help, Myrtec are happy to assist without making you feel inadequate,” Scott says. “They understand that not everyone is computer savvy, and their communication skills make a big difference.”

 

The Benefit: Growth & Efficiency 

 
Survivors R Us is moving offices in the upcoming months, and Myrtec is assisting them with this transition. This will ensure that the Survivors R Us team can focus on delivering vital services to the community, while Myrtec manages the technical legwork in the background.

“Myrtec is helping us implement better IT systems to improve our efficiencies. We’re already loving this partnership.”

Scott Martin

General Manager, Survivors R Us

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COMPANY NAME

Survivors R Us

YEAR 

2017

INDUSTRY

Nonprofit

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