MDFA is a non profit organisation based in Sydney, Australia with 50+ employees. They had several IT projects that they needed to complete so that they could focus on their mission. The first step was finding a new Managed IT provider who was able to kickstart that journey. Watch the full case study below to learn how Myrtec was able to help.
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MDFA faced significant challenges with outdated IT systems and a lack of flexibility in their managed service model. As a small not-for-profit, they needed a scalable solution that could adapt to their evolving IT roadmap and provide better value than their fixed monthly service. With a long list of IT projects ahead, it was clear they first needed to establish a solid foundation. The first step was finding a new reliable and responsive Managed IT services that could support future growth and transformation.
Following an internal review and strategic planning aligned with their five-year ambition, MDFA identified the need for a new Managed IT service provider. Myrtec was selected through a closed tender process due because of their pay-as-you-go model, cultural alignment, and strong reputation for excellent customer service.
“I wanted more than just a service provider, I was looking for a business partner. It was clear from the start that Myrtec could be that for us. Their team feels like an extension of ours. They are always friendly, capable, and nothing is ever too much trouble.”
MDFA’s partnership with Myrtec has been transformative for their non profit. MDFA appreciates Myrtec’s customer-first approach and the flexibility to scale services as needed. MDFA consider the Myrtec team as an extension of their own and they love having capable IT support readily available that lets them focus on their core mission.
MDFA’s strategic partnership with Myrtec demonstrates how a values-aligned IT partner can empower a not-for-profit to achieve its mission. Through flexible services, cultural fit, and exceptional support, Myrtec has become a trusted business partner, helping MDFA deliver impactful outcomes for the community.
“Myrtec’s customer service and partnership-led approach has transformed how we operate. With their support, we’ve been able to focus on our mission and priorities, knowing our technology needs are in trusted hands.”
COMPANY NAME
Macular Disease Foundation Australia
YEAR
2001
INDUSTRY
Non profit
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