Beam Health is a leading provider of allied health services, offering psychology, occupational therapy, speech pathology, behaviour support, and more across early childhood and school settings. With a strong presence in the NDIS space and a wide referral network including GPs and Medicare, Beam Health is committed to delivering high-quality care to vulnerable communities. They have 100+ staff across 5 office locations.
Simply fill out the details below and we will be in touch via email to organise a time to scope our your IT requirements.
Kelly: Mat, tell us what initially prompted you to go to market for a new IT provider?
Mat: Before partnering with Myrtec, Beam Health was working with an IT provider that wasn’t based in any of our operational locations. This geographic disconnect, combined with a rigid fixed-pricing model, left us feeling locked in without control over our IT support.
Kelly: And why did you decide to go with Myrtec versus another IT provider?
Mat: We were looking for more flexibility. In our first meeting your team, you immediately identified changes we could make to save money. This means we can reinvest our savings into our services and put them toward the vulnerable people that we’re supporting.
Kelly: Can you describe what your onboarding experience was like with Myrtec?
Mat: Our transition to Myrtec was refreshingly smooth. Our team has trauma from challenges onboarding experiences in the past, so we were prepared for turbulence. However, we have been pleasantly surprised by how efficient Myrtec was. It was quicker and simpler than we expected. The Myrtec team answered all our questions and made the entire process feel effortless.
Kelly: Mat, can you tell us about how Myrtec has helped you overcome any security and compliance challenges?
Mat: Handling sensitive client information is a core responsibility for Beam Health, and data security is paramount. We consider it a privilege to hold people’s information, and Myrtec understood that and helped us secure it more effectively from day one. They suggested and implemented stronger safeguards, including global settings that allowed Beam to disable overseas access for travelling staff to add an extra layer of protection.
“Myrtec is on the ball. Supportive, responsive, and far more effective than we ever thought possible. We are really, really pleased. If you’re considering Myrtec, expect to be pleasantly surprised.”
Kelly: Can you tell us a bit about your future technology goals and how Myrtec can help you achieve those goals?
Mat: There is a big movement in the health sector towards utilising digital technology to enhance services and this is something we are looking very closely at, particularly when it comes to data and efficiency. AI is becoming a big part of our world and we’re working with Myrtec to roll out our AI Strategy and really leaning on them to help us navigate the compliance and regulatory challenges. Our priority is ensuring our clients information remains safe and secure at all times.
Kelly: If you were speaking to another business that was considering Myrtec, what advice would you give them?
Mat: After a decade of working with various IT providers, we went into this process preparing for the worst. But what we found was that Myrtec was on the ball. Supportive, responsive, and far more effective than we ever thought possible We are really, really pleased. If you’re considering Myrtec, expect to be pleasantly surprised.”
COMPANY NAME
Beam Health
YEAR
2016
INDUSTRY
Health Care
