From Bottleneck To Blueprint: How Myrtec Simplified IT for APT Training

APT Training 

APT Training is a specialist hydraulics and mobile plant training organisation, delivering training across areas such as excavators and heavy equipment operation and maintenance. Founded in 2004 by Allan Probert, the business has grown steadily over the years, with his son Kyle Probert joining a few years later and becoming heavily involved in day-to-day operations.

 

As a founder-led organisation, APT Training has built a strong reputation in its field, blending practical expertise with hands-on training.

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The Challenge: IT Was A Bottleneck To Getting The Work Done

 

As APT Training expanded, particularly after moving into a new workshop, the internal approach to IT became increasingly unsustainable. Like many founder-led organisations, IT responsibilities had gradually fallen to one person internally. This meant:

 

  • The Operations Manager was a bottleneck for all IT-related questions
  • Self-managing issues like servers, internet outages and software problems
  • Juggling multiple technology vendors and ad hoc support arrangements
  • Operating without a clear, unified IT strategy

 

Over time, the organisation ended up with a “mishmash” of systems, hardware, software and providers, with no single strategy or standardised infrastructure in place. The lack of a central point of contact for all things IT made it difficult to scale confidently and manage change as the business continues to grow.

“What stood out was the planning and the people. We weren’t just handed an email address. We knew who was looking after our systems, we spoke to Senior Engineers, and they took the time to understand our business. That gave us real confidence.”

Kyle Probert

Managing Director, APT Training

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The Solution: Bringing In A Trusted IT Partner 

 

APT Training engaged Myrtec to act as a one-stop shop for their entire IT environment. From the outset, the focus was on planning, not just fixing issues as they arose. The teams sat down together to design an IT strategy that includes all systems and infrastructure, creating a single, cohesive plan to support the business both now and into the future. Key elements of the solution included:

 

  • A single point of contact for all IT needs
  • One phone number and clear escalation pathways
  • Standardised infrastructure and systems
  • Direct access to Senior Account Manager (Customer Success)
  • A relationship-based Managed IT approach, not just ticket-based support

 

Importantly, the IT partnership provides flexibility through a no-lock-in approach, giving the business confidence they can adapt their systems as the organisation evolves, without fear of unintended consequences.

“There’s a lot of reassurance in knowing Myrtec is always there when we need them. The Managed IT, without lock-in, made us feel comfortable making changes and planning for growth.”

Kyle Probert

Managing Director, APT Training

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The Benefit: A Long Term IT Roadmap That Supports Their Mission

 

With a clear roadmap in place, APT Training knows exactly where they’re heading. They are incrementally ticking off IT projects on their roadmap as time and budget allow. So far, their team are reaping these benefits:

 

  • Removed the internal IT bottleneck and reduced operational pressure
  • Simplified support through one clear point of contact
  • Created a unified IT strategy rather than fragmented solutions
  • Rolling out an IT strategy, including forward planning for future growth
  • Provided flexibility while maintaining reliability and reassurance

COMPANY NAME

APT Training

YEAR 

2004

INDUSTRY

RTO