Below is a list of the proactive maintenance tasks we recommend performing at least annually. For managed customers the proactive maintenance tasks will be logged as a case and emailed to the customer contact giving them an opportunity to cancel the maintenance or request certain tasks to not be performed. Proactive maintenance is an important step to minimize downtime and improve the performance and security of the IT systems.

The amount of time required to complete the tasks below can vary, but for most customers the case will be completed in under two hours. Most tasks do not require any outages or end user involvement, however depending on the equipment used, there may be some short outages as devices are rebooted. If an outage is required, the service team will schedule this with you within the case. 

Service Management 

• Review recurring issues: Identify recurring cases and identify if a permanent resolution can be applied. 

• Check license allocations: Ensure correct type and assignment, address over/under assignments. 

• Compliance report: Generate and send an updated report post-maintenance. 

Data Management 

• Verify backups: Ensure backups are completing and being automatically monitored. 

• Perform a test restore: Perform a test restore to verify backup integrity. 

Security & Risk Management 

• Rotate passwords: Update local admin passwords for Myrtec or customer-managed accounts. 

• Security assessment: Complete an up-to-date assessment. 

• Review Microsoft security score: Review and address recommendations from Microsoft 

• User verification: Export active/licensed user list and verify. 

Device Management 

• Check disk array status: Manually check for failed disks in servers/NAS. 

• Software/Operating System updates: Ensure all software/OS is up-to-date and check for end-of-life items. 

Resource Management / Network 

• Backup configurations: Manually back up switch, router and firewall configuration files. 

• Firmware upgrades: Upgrade switch, router and firewall firmware if required. 

• Rotate WiFi credentials: Update WiFi SSID/password.