MDFA is a non profit organisation based in Sydney, Australia with 50+ employees. Myrtec was already providing MDFA Managed IT services, but for an upcoming project they needed more than just IT support, they needed an IT consultant. Watch the full case study below to learn how Myrtec was able to help.
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MDFA was preparing to launch their new Eye Connect service and needed a modern CRM system to support it. However, the organisation lacked internal capacity and expertise to manage the project, and the timeline was tight. Recruiting a part-time project manager posed risks around onboarding and technical expertise, and the uncertainty was a major concern. MDFA needed a trusted partner who could provide flexible, expert support to ensure that Eye Connect was launched on time.
During a regular customer catchup, Myrtec became aware of this need and shared details about their Technology Advisory service. This service would allow MDFA to access project management expertise on a part-time basis, tailored to their needs. Myrtec supported MDFA from vendor selection through to solution design, data migration, and final sign-off. Their deep understanding of MDFA’s IT environment, as well as their goals and timeline ensured the CRM implementation was both cost-effective and successful.
“Myrtec knew us, they knew what we needed to achieve, and they were on board with our deadline. We achieved our goals in a cost-effective way, and the project came in on time and on budget.”
Myrtec’s involvement from the outset provided MDFA with confidence and clarity. Their Myrtec project manager worked closely with MDFA, offering expert guidance and hands-on support throughout the project. The partnership was marked by a focus on fit-for-purpose solutions, cost-effectiveness, and a genuine commitment to MDFA’s mission. Myrtec’s approach was never product-led; instead, they prioritised MDFA’s needs and impact.
MDFA’s collaboration with Myrtec demonstrates the power of strategic technology advisory in driving mission-critical outcomes. By providing flexible, expert support and prioritising client needs, Myrtec has become an indispensable partner in MDFA’s journey to improve lives across Australia.
“With Myrtec, I never feel a hard sell. They always have our needs at the forefront, which means we can focus on making an impact in the macular disease community.”
COMPANY NAME
Macular Disease Foundation Australia
YEAR
2001
INDUSTRY
Non profit
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