Principal Solicitor of The Family Law Co. Carla Giles reached out to Myrtec out of sheer frustration from being the “Jack of all Trades” at her practice. Watch the full case study below to learn how we were able to help.
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The Family Law Co was established four years ago by Principal Solicitor Carla Giles. Since then it has grown significantly. They now have seven family law solicitors and five dedicated support staff across their Newcastle, Maitland and Narrabri offices.
Their award-winning team offers specialised family law services to clients all across Australia, irrespective of their location or socio-economic status. Given many of their clients are not based within proximity to their offices, their firm relies heavily on good IT systems to keep them operating at full capacity.
Shortly after founding The Family Law Co, Carla was the “jack of all trades” within the practice. She was handling IT, admin, bookkeeping, and more. The IT aspect was particularly difficult because it was time-consuming and not her area of expertise.
She needed to outsource a reliable IT partner to manage their infrastructure efficiently and securely so that she could focus on delivering quality legal services and growing her practice
Carla met the Myrtec team at one of their educational IT lunch and learns, “Techshops.” She got to know the Myrtec team and trusted they were the right IT partner to help her overcome her IT challenges. For the past 3 years, Myrtec has been supporting The Family Law Co with:
“I initially came across Myrtec out of sheer frustration at having to be the Jack of all trades within my firm. Myrtec immediately made me feel like they had my back. They’re just good people. And it’s the people that make all the difference when you’re looking to engage an external partner.”
Upon engaging with Myrtec, Carla immediately felt supported and confident in their ability to handle her practice’s IT needs. She says the Myrtec team are “approachable and responsive,” and ensures that all IT issues are addressed promptly.
Each time Carla has a new employee member join her team, Myrtec takes care of all aspects of their onboarding from an IT perspective. This includes licensing, emails and hardware (procurement, setup and installation) and often training.
The Family Law Co’s IT Partnership with Myrtec has led to several positive outcomes for their practice:
Carla and her team are confident in their ability to provide specialised family law services to clients across various locations. The partnership with Myrtec has been instrumental in ensuring smooth business operations and identifying areas for improvement.
“For businesses looking for an IT partner to streamline systems and enhance operational efficiency, I highly recommend reaching out to the team at Myrtec.”
COMPANY NAME
The Family Law Co.
YEAR
2021
INDUSTRY
Legal
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