bLOG

WHAT’S BEST FOR ME, INTERNAL OR OUTSOURCED I.T.?

Has your business grown to the point where you’re considering hiring someone to take on your IT? This blog outlines the three most important things for you to weigh up the pro’s and con’s of when deciding if you should hire an internal IT resource or go with a Managed Service Provider (MSP).

COSTS

In Australia, you’re going to be looking at around $110K per annum to take on a new full-time Engineer. Remember that your employees would also be entitled to annual and sick leave, insurance, payroll tax and of course, all of the extra general expenses that additional personnel require.

 

In contrast, a Managed Service Agreement (MSA) costs an average of $40K per annum, and you would not be subjected to any of the aforementioned costs. 

KNOWLEDGE 

If you’re looking to hire an internal IT resource with industry-specific skills, it might take some time to find the right fit. And while you may be willing to invest in training, remember that this is not a once-off responsibility, because like in all roles, your internal IT resource will constantly need to upskill to keep up with industry trends.

 

Alternatively, Managed IT providers generally have staff on board with years of experience in multiple different industries. They are constantly undergoing training to ensure that they are up to date with emerging technologies and can detect new threats. 

ACCESSIBILITY

If you hire an internal IT resource, what will happen when they are absent or part ways with your business? You will need to put a strategy in place to ensure that you can still access support when your resource is unavailable. 

 

You wouldn’t encounter this issue with a MSP because it is their responsibility to maintain your businesses up-to-date technical information. Additionally, most providers will have a Help Desk that is open 24/7. As an added benefit, they can also leverage relationships with their wholesale providers to get you access to discounted software and products. 

Remember that whatever way you choose, internal or outsourced, the most important thing to find is someone who is transparent, reliable and always looking for ways to align your technical solutions to your business goals.

We recommend that you get in contact with our team via requesting a free proposal. Discussions with our team are obligation free, but they will help you to weigh up your options.