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Warranty

Vendor Support and Warranty Contact Details

 

Warranty and contact details for hardware and software products provided by Myrtec are included below. If a product has been delivered or installed and is not dead on arrival the direct vendor should be contacted for any warranty or support requests. Myrtec does not provide hardware or warranty support for third party products and charges may apply for support requests relating to warranty issues.

 

IBM

If you have problems installing, using or believe that your IBM product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

IBM Australia Ltd

 

Level 13, IBM Centre

601 Pacific Highway

St Leonards NSW 2065

 

1. Phone: 132-426 (within Australia)

 

 

Additional Links:

 

 

2. Note: You can call their general enquiries hotline at 132-426 (within Australia) or open a service request at their Service requests & PMRs page.

 

 

 

 

Lenovo

 

 

 

If you have problems installing, using or believe that your Lenovo product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

Lenovo Head Office

 

Level 10, 1-5 Railway St

Chatswood NSW 2067

 

1. Phones:

 

  • Think Products: 1800 041 267

  • Idea Products: 1800 041 021

 

Additional Links:

 

 

2. Note: You can call their Technical Support hotlines; for Think Product Users call 1800 041 267 and for Idea Products Users call 1800 041 021. You can also create a warranty or technical service request ticket via eService Online Ticketing page.

 

 

Google Apps

If you have problems installing, using or believe that your Google Apps product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1-404-978-9282 Worldwide Toll Free

 

 

Additional Links:

 

 

2. Note: You can call their Worldwide Toll Free hotline at 1-404-978-9282. You can also visit their Google Support Page for more documentations.

 

 

 

 

Juniper Networks

 

 

 

If you have problems installing, using or believe that your product from Juniper Networks is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1-800-008-792

 

 

Additional Links:

 

 

2. Note: You can contact their Support to open and escalate cases at Australian International Toll Free Service at 1-800-008-792 or the Universal International Freephone Number at 0011-800-2586-4737. For more details on how to contact their support for specific problems, visit their Contact Support page.

 

 

Citrix

If you have problems installing, using or believe that your Citrix product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

Citrix Systems Asia Pacific Pty Ltd.

 

Level 3, 1 Julius Avenue

Riverside Corporate Park

North Ryde, NSW 2113

Australia

 

1. Phone: 1800 111 300

 

 

2. Email: tccapac@citrix.com

 

 

Additional Links:

 

 

3. Note: You can contact their Technical Support at +61-2 8870 0899 or use the toll free number at 1800 111 300. Or you can open a service request online.

 



 

Drupal

If you have problems installing or using Drupal contact us at the Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.



 

HP

If you have problems installing, using or believe that your HP product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: Technical Support Numbers

 

 

2. Email: Technical Support Email after you buy

 

 

Additional Links:

 

 

3. Note: You can call using their technical support numbers or email them on their support email by providing details of your HP product. You can also use their Product Support & Troubleshooting page.

 

 

 

 

Microsoft

 

 

 

If you have problems installing, using or believe that your Microsoft product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 13 20 58

 

 

2. Email: For Product licensing and customer service support

 

 

Additional Links:

 

 

3. Note: You may contact their Technical Support team via 0800800004 (8am-6pm) or simply call their customer service at 13 20 58. You may also log your request using the web form at http://support.microsoft.com/oas.

 


 

Cisco

If you have problems installing, using or believe that your Cisco product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1 800 605 971

 

 

Additional Links:

 

 

2. Note: You can phone technical support at 1 800 805 227 or customer service hotline at 1 800 605 971. To open support cases, follow this link http://www.cisco.com/cisco/web/support/index.html#~shp_contact and click on Contacts/Support Cases tab.

 

 

 

 

ESET

 

 

 

If you have problems installing, using or believe that your ESET product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 07 3071 7495 (Sales Support)

 

 

2. Email:  info@eset.com.au (General Enquiries)

 

 

Additional Details:

 

For warranty-related returns beyond the 30-day return policy, please see your rights under our End User Licensing Agreement.

 

3. Note: You may contact their technical support team via email at support@eset.com.au or phone at 07 3071 7495. You may also visit their Online Forum Support or scan through their Knowledge Base support page.

 

 

 

 

Telstra

 

 

 

If you have problems installing, using or believe that your product from Telstra is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Help & Support:

 

 

Additional Links:

 

 

2. Note: For personal help or support, visit their Personal Help page or their Contact page for Personal user clients. For Business & Enterprise support, visit their Business Help Page or Contact page for Businesses.

 


 

Pacnet

If you have problems with your product from Pacnet, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: National: 13 36 69 or International: +612 9336 0439

 

 

2. Email: customerservice.au@pacnet.com

 

 

Additional Links:

 

 

3. Note: You may phone Pacnet customer service at 13 36 69 within Australia or +612 9336 0439 outside Australia. You can also email customer service at customerservice.au@pacnet.com. View the Contact Us page for more details

 




 

Amazon Web Services

If you have problems installing or using your Amazon Web Services product, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Contact: AWS Support Page

 

 

Additional Links:

 

 

2. Note: You may use the AWS Support Center, AWS Support page and their Contact Support page for product or service enquiries or requests.

 

 

 

 

Rackspace

 

 

 

If you have problems installing or using your Rackspace product, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1800-421-267 (Australia Support)

 

 

Additional Links:

 

 

2. Note: You may reach Rackspace support at 1800-421-267 or visit their Support Page for more options.

 




 

LEAP Legal

If you have problems installing, using or believe that your LEAP Legal product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1800 007 709

 

 

2. Email:  info@leap.com.au

 

 

Additional links:

 

 

3. Note: You can contact LEAP Legal’s National Help Desk at 1800 007 709 or may choose to log a call online for LEAP software assistance. For more information and options on how to contact LEAP Legal, please view their Contact Us page.

 

 

 

 

Medical Objects

 

 

 

If you have problems installing, using or believe that your Medical Objects product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: (07) 5456 6000

 

 

Additional Links:

 

 

2. Note:  You may contact Medical Objects Technical Support at (07) 5456 6000 or visit their Support Page. You may also fill out their online form at their Contact Help Desk page for any enquiries.

 


 

Netregistry

If you have problems with your Netregistry domains, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: (02) 9934 0501

 

 

Additional Links:

 

 

2. Note: For concerns, you may call their Technical team at (02) 9934 0501 or you can submit a general support enquiry by submitting a ticket to their Support team. You may visit their Contact Us page for more options and details or just simply go to their Support Centre for updates.

 

 

 

 

Eaton

 

 

 

If you have problems or you think your Eaton product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1300 303 059

 

 

2. Email: eeshelpdesk@eaton.com

 

 

Additional Links:

 

 

3. Note: You may phone Eaton Technical Support at 1300 303 059 or email them at eeshelpdesk@eaton.com. You may also visit their Help Desk page and submit your Software Problem enquiries or Hardware Problem enquiries. For more options, kindly visit their Contact Us page.

 


 

Trend Micro

If you have problems installing, using or believe that your Trend Micro product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1300 305 289 (Australia Technical Support)

 

 

Additional Links:

 

 

2. Note: You can call their Technical Support team (Australia) at 1300 305 289 or you may choose to email them and submit a case online by filling out their technical support form. You can also do a live support chat by filling out their Technical Support Chat form. For further details and options, just simply go to their Contact Us page.

 

 

 

 

VMWare

 

 

 

If you have problems installing, using or believe that your VMWare product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1-800-869-273 or 1800 040 235 (Technical Support)

 

 

Additional Links:

 

 

2. Note: You can contact VMWare Technical Support team by phone at 1800 040 235 or you can ask for assistance on products through Online Technical Support. For support solutions, error messages and troubleshooting guides, you may visit their Knowledge Base page.

 


 

Exetel

If you have problems with your Exetel product, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: (Support Numbers)

 

  • Residential: 02 8030 1000 - Option 2

  • Small Business: 02 8030 1002 - Option 2

  • Corporate: 1300 190 525

 

Additional Links:

 

 

2. Note: You may contact Exetel Technical Support team at varied numbers, depending on type: Residential - 02 8030 1000-Option 2, Small Business - 02 8030 1002-Option 2, and Corporate - 1300 190 525. For complete details and other options, please view Exetel’s Contact Page. For other updates and support matters, visit their Support page.

 

 

 

 

Adobe

 

 

 

If you have problems installing, using or believe that your Adobe product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1800 614 863

 

 

Additional Links:

 

 

2. Note: You may contact Customer Service or Technical Support team at 1800 614 863 (This number may not be free from all mobile providers. Please check with your provider before calling.). For online support and guides on products, Contact Support & Customer Service.

 

 

APC

 

If you have problems with your product from APC, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1800 652 725 (Technical Support Australia)

 

 

Additional Links:

 

 

2. Note: For technical concerns, you may contact APC technical team at 1800 652 725. Or you may submit an online request through their Support page. For other numbers, visit their Contact Us page.

 

 

 

 

Belkin

 

 

 

If you have problems with your product from Belkin, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: (0)2 4350 4600 (Australia); 1800 235 546 (Tech Support, Toll Free)

 

 

Additional Links:

 

 

2. Note: You may contact Belkin’s Technical Support at their Toll Free Number 1800-235-546 or simply visit their Product Support Page to browse for product guides and documentations.

 



 

Canon

If you have problems with your Canon product, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 13 23 53

 

 

Additional Details:

 

 

2. Note: For general enquiries, you may contact Canon Australia at 13 23 53 or simply visit their Contact Page and fill out online form. For product guides and information, you may go to their varied support pages - For personal, visit their Personal Support & Help page; for business, their Business Support page; and for professional print services, their Professional Print Support page.

 

 

 

 

Brother

 

 

 

If you have problems installing, using or believe that your Brother product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 02 9887 4344

 

 

Additional Details:

 

 

2. Note:  You may reach Brother International Australia at 02 9887 4344 or contact their technical support team at their Support Centre page. For other concerns, you may visit their Contact page for more details.

 


 

Fuji-Xerox

If you have problems installing, using or believe that your Fuji Xerox product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: (Support) 1800 028 962

 

 

Additional Details:

 

 

2. Note: For support requests, you may phone Fuji Xerox technical team at 1800 028 962 or you can simply send them a message through their online Contact form. For more details on Customer and Product support services, go to their Support & Drivers page.

 

 

IOMEGA

If you have problems installing, using or believe that your IOMEGA product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: Choose option by product

 

 

Additional Links:

 

 

2. Note: To contact technical support, you may visit their Contact page for different options.

 


 

Lexmark

If you have problems installing, using or believe that your Lexmark product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1300 362 192 (Technical Support)

 

 

2. Email: austserv@lexmark.com

 

 

Additional Links:

 

 

3. Note: For technical concerns, you may contact Lexmark Technical Support at 1300 362 192 or you may email them at austserv@lexmark.com. You may also visit their Support & Downloads page for product guides and helps. For more contact options, view Lexmark’s Contact Page.

 

 

 

 

Samsung

 

 

 

If you have problems installing, using or believe that your Samsung product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1300 362 603

 

 

2. Email:  Email Web Form

 

 

 

Additional Links:

 

 

4. Note: Contact Samsung Technical Support at 1300 362 603 or use their Live Chat system for immediate assistance. For quick fix, visit their Help & Troubleshooting Page or you may visit their Support Page for more options.

 

 

 

Seagate

If you have problems installing, using or believe that your Seagate product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1.800.14.7201 (Technical Support)

 

 

Additional Links:

 

 

2. Note: For technical assistance, call their support hotline at 1800 147 201 or you may view their Contact Page for technical support options. You may also opt to visit their Support & Solutions page for advice, do-it-yourself tools, specs and more for all of Seagate products.

 

 

 

 

TP-Link

 

 

 

If you have problems installing, using or believe that your TP-Link product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1300 87 5465 (Hotline Support - Australia)

 

 

2. Email: support.au@tp-link.com

 

 

Additional Links:

 

 

3. Note: Contact TP-Link Australia Support at 1300 87 5465 or you may email them at support.au@tp-link.com. You may also use their web form to email their technical support team. Alternatively, you may use their Tech Support Forum for more fixing options.

 




 

Western Digital

If you have problems installing, using or believe that your Western Digital product is faulty, please see details below. If you cannot find the information you need, please use Myrtec Contact Us page and fill out our Enquiry form or visit Myrtec IT support page for more information. You may also phone us at 02 4032 7202 (or +61 2 4032 7202) and get help from our Technical Support team.

 

1. Phone: 1800-429 861 (General Phone Support - Australia)

 

 

Additional Links:

 

 

2. Note: For general support, you may contact Western Digital at their Australia hotline 1800 429 861. You may also email their support by heading to their Support Portal. For more contact/support details and options, visit their Service & Support page.