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Outlook profile issues with LEAP v10.2

LEAP Error Outlook Registry Key

There is a known bug with the LEAP v10.2 where some users will lose their outlook integration and no amount of rebuild all or re-selecting the profile will resolve the issue

The only way to fix it is to manually set the outlook profile in the leap registry keys as per the screenshot. The value you enter is the name of the outlook mapi profile (usually "Outlook" unless set up manually). The patch to the key is: HKCU\Software\Leap Legal Software\CurrentOutlookProfile = [value]

 

Myrtec have launched a brand that is dedicated to the Legal Industry called ServiceScaler, please visit the ServiceScaler website for any LEAP Legal Support