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Why Isn’t My Printer Working? Troubleshooting Common Print Issues

When working with technology, sooner or later you’re going to come across printer issues. But what can you do? And how do you fix them? Today we’re going to run through a short and simple list of ways you can troubleshoot common printer issues. 

Connecting to a Wired USB Printer 

When connecting to a new USB printer for the first time, the first thing you want to do is make sure your printer is turned on and connected to your computer with the USB cord. The printer will then automatically install any necessary software and you will be on your way. If not, try checking the following:

 1. Plug the printer into another USB port on your computer, 

 2. Plug the printer into a different computer, 

 3. Restart the printer, 

 4. Restart your computer, 

 5. Finally, manually download printer software from the printer company’s website. 

If these steps haven’t connected the printer to your computer, there may be a fault with the printer or its cord. 

Connecting to a Wireless Printer 

When connecting to a wireless printer for the first time, the first thing you want to do is make sure your printer is turned on and connected to the same Wi-Fi network as your computer. Open Settings > Devices > Printers and Scanners > Add a new Device, select the desired printer, and it will add the printer as a new device. If the printer does not appear in the list, you should check the following.  

 1. Confirm the printer is connected to the same Wi-Fi network as your device, 

 2. Confirm you can open your printer’s webpage in a browser (this is your printer’s IP address),

 3. Restart the printer, 

 4. Finally, add the printers IP address manually. 

If these steps haven’t connected the printer to your computer, there may be an issue with your Internet connection or the printer itself. 

Printer is appearing offline 

A printer will appear offline if there is a communication error between your device and the printer. To resolve a printer being displayed as offline, you should check the following: 

 1. Confirm the printer is turned on and connected to the same Wi-Fi network as your computer, 

 2. Restart the printer, 

 3. Check the printer is set as the default printer, 

 4. Clear all items from the print queue, 

 5. Check and install any printer driver updates, 

 6. Remove and re-connect the printer, 

 7. Finally, restart your computer. 

If these steps don’t change the printer’s status to online, confirm whether your printer will print from another device to determine if the problem is with the printer or your device.

The printer isn’t printing...

While a very broad issue, there are a few common factors to check when your printer won’t print. 

 1. Check the paper, cartridge’s, rollers, and any other physical signs for why the printer won’t print, 

 2. Check the print settings on your computer are correct, (printing to A4, black/white, etc…) 

 3. Check whether the print job is appearing in the print queue and delete any other existing jobs, 

 4. Check and install any printer driver updates, 

 5. Try printing directly from the printer’s website (this is your printer’s IP address),

 6. Remove and re-connect the printer, 

 7. Finally, restart both the printer and your device. 

If you are still having troubles printing after running through these steps, confirm if another device is experiencing the same issues and contact your IT provider. 

Still having print issues? We’re here to help! Contact the team here or on 02 9146 6330 and we will get back to you promptly. 

Myrtec wants to remind individuals and businesses that it is important to be environmentally conscious when printing. We want to encourage your use of cloud-based storage solutions before traditional print-store methods. Learn more about hosting your files in the cloud here.