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Comfortable can be costly. Are you prepared for IT bill shock from COVID-19?

By Tristan Hough

The requirement for staff to work remotely continues to grow and does not look like stopping for at least the next couple of months. With the ensuing chaos that we have all experienced recently, one thing that can be easily overlooked is the organisation's IT budget.

If you currently pay a fixed-fee managed services agreement as most organisations do, have you read the fine print in your agreement to confirm if this includes the support of personal devices used at home or the staff members corporate device if used outside the office. In a lot of cases, these devices are not covered by the agreement so that any support time required to set up remote access for staff or support them while they are working remotely is being added onto the normal monthly agreement cost. For organisations that need to enable remote access for a large number of users, this can be very costly, and no one wants that bill shock when the invoice finally comes through.

This increase in IT costs is typically associated with a decrease in revenue as fewer customers are making purchases and staff are less productive when not working in their normal environment. So you end up being hit with both an increase in costs and a decrease in revenue at the same time. And at this point, we still do not know for how long this will continue.

Myrtec managed services subscription is based on the number of computers that agents are installed on, irrespective of whether they are business or personal and located in the office or remote. The agent's subscription is $10 per agent per month and this includes the antivirus client and all of the proactive maintenance tasks that you would expect from a managed service (windows patching, health checks, monthly reports, hardware and software inventory).


On top of this any support hours that are consumed during the month are automatically discounted by volume, so the more hours that are consumed the lower the rate for each hour (we call this hybrid billing).

The cost comparison between ad hoc, fixed fee and hybrid billing can see companies save as much as 50% of the IT operations costs by using a hybrid billing model. If a company is on a fixed fee agreement and also being charged for additional support for home-based users this discount saving could be as much as 75%. When you look at the prospects of a slowing global economy that 75% saving starts looking all the more attractive. Now is not really the time to be comfortable with your existing provider. Comfortable can be costly and changing provider can be a seamless process (it can be done completely remotely, even if staff are working from home).

To find out more on how you can cut your IT operations expenditure or if you would like a second opinion on your existing IT budget please contact Myrtec for a confidential discussion.


Tristan Hough

Managing Director

With over ten years professional experience in both private and public organisations, Tristan provides consulting, project management and strategic planning services to a broad range of industries including financial, healthcare and legal.

Tristan holds a Bachelor of Business Administration (IT Major) degree from Southern Cross University, as well as IT industry qualifications including MCSE, MCDBA and CCNA certifications.