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Myrtec Agent

The Myrtec agent is a tool that allows Myrtec technicians to assist in troubleshooting and resolving technical issues with your server or workstation.

If requested by a Myrtec technician, please follow the steps below to install an agent on your computer.

If you have any questions please don’t hesitate to ask the technician or check our support page.

Standard Installation Guide

TO DOWNLOAD THE MYRTEC AGENT CLICK HERE.

  1. When prompted, choose run to download and execute the agent install.
    Note: If your browser is set to download and save the file automatically, just browse to where the file was downloaded, run the file "Myrtec_Agent_19037.exe", and skip steps 2 and 3.
  2. Accept the security warning, if you get one.
  3. Once downloaded, the agent will install automatically. If it does not select run to open the file.
  4. The agent will not give any prompt once it is installed. If it was successful you should see an M icon in the taskbar

A MAC and Linux agent is also available

Browser Specific Guides & Troubleshooting

If you are having issues, you can view the specific instructions below for your browser, or view the troubleshooting tab, below.

Internet Explorer Installation

  1. To download the Myrtec agent, click here.
  2. You will get prompted to run or save the file. Choose run.


  3. Once downloaded, the agent will install automatically.
  4. Once installed you will see the following message agent installation was completed successfully.

Chrome Installation

  1. To download the Myrtec agent, click here.
  2. The download should start automatically. You may be prompted to choose where you would like to save the file.


     
  3. Once the download completes, you can click the button in the downloads bar at the bottom of your browser tab, or run the file by double clicking it from the download location.

  4. You may receive a security warning, if you do, click run


     
  5. The agent will then install.
  6. Once installed you will see the following message agent installation was completed successfully.

FireFox Installation

  1. To download the Myrtec agent, click here.
  2. The download should start automatically. You may be prompted to choose where you would like to save the file.


     
  3. Once the download completes, you can click on the file in the downloads bubble to start the install, or run the file by double clicking it from the download location.


     
  4. You may receive a security warning, if you do, click run.


     
  5. The agent will then install.
  6. Once installed you will see the following message agent installation was completed successfully.

Opera Installation

  1. To download the Myrtec agent, click here.
  2. You will get prompted to run or save the file. Choose run.


     
  3. You may receive a security warning, if you do, click run.


     
  4. The agent will then install.
  5. Once installed you will see the following message agent installation was completed successfully.

Safari Installation

  1. To download the Myrtec agent, click here.
  2. You will get prompted to run or save the file. Choose run.

  3. The file will then download and should run automatically, if not, double click the agent in the downloads list.

  4. You may receive a security warning, if you do, click run.


     
  5. The agent will then install.
  6. Once installed you will see the following message agent installation was completed successfully.

Troubleshooting

If you have installed the agent but aren’t sure if the agent has installed correctly, please check the steps below to verify the installation.

  1. Can you see the Myrtec icon in the taskbar? If you can, the agent is installed correctly.

    Note: sometimes the agent can take a few minutes, or more, to show up in the taskbar.



     
  2. If you cannot see the Myrtec icon in the task bar, try the installation again. If the agent is already installed, you will see the following message the agent is already installed.


     
  3. If you aren’t receiving any notification messages and cannot see the Myrtec icon in the taskbar, you can run the automated agent uninstall tool and then try the install again.